Support

Common problem

1.What are the technological advantages of Dalian Titanium Heavy Industry?

A： Dalian Taiding Heavy Industry has strong technical R&D and manufacturing capabilities. With the internationally accepted CAD and MSC NASTRAN software, it can realize product modeling design, interference inspection and simulation analysis to ensure product quality and innovation.

2.What are the core products of Dalian Taiding Heavy Industry Co., Ltd.?

A： The core products of Dalian Taiding Heavy Industry Co., Ltd. are material handling equipment, which are widely used in basic industries such as metallurgy, mining, energy, ports, chemicals, building materials, warehousing and urban construction. It is committed to providing efficient solutions to support the development of the national economy.

3.What are the main advantages of powered slab clamps?

A： The main advantages of the powered slab clamps are their automated operation and high efficiency. The hydraulic drive system makes the equipment easy to open and close, reducing operator fatigue and improving safety. It has a wide range of adaptability, capable of handling 8 to 550 tons of steel plates, and is made of high-strength alloy steel to ensure wear resistance and long life, reducing maintenance costs.

4.Can we customize the high-strength steel billet gripper according to our needs?

A： Yes, our high strength billet grippers support customized services. Customers can customize the color according to brand requirements. We also provide multiple size options to suit different specific application scenarios.

5.What are the advantages of the automatic opening and closing mechanism of the high-strength steel billet gripper?

A： The automatic opening and closing mechanism simplifies the operation process, reduces the burden of manual operation and improves work efficiency. This design is particularly important in the steel industry, ensuring smooth and safe work.

Terms and Conditions

1. Product Quality Assurance: We are dedicated to offering high - quality lifting equipment that complies with national and international standards. All products undergo rigorous testing to guarantee performance and safety.
2. User Privacy Protection: We highly value user privacy and strictly adhere to relevant laws and regulations to safeguard customer information from unauthorized access or disclosure.
3. Return and Exchange Policy: Customers can apply for product return or exchange within the specified period if they find quality issues after receiving the products.
4. After - sales Service Commitment: We provide comprehensive after - sales service to ensure that customers receive continuous support and assistance during use.
5. Legal Compliance Statement: Our company's business activities always follow relevant laws and regulations to ensure business compliance and protect the rights and interests of our customers.

Technical Support

1. Provide comprehensive product development services to ensure that the design solution meets customer needs.
2. Provide professional technical consultation and solution optimization in the pre-sales stage to help customers choose suitable equipment.
3. Complete equipment installation and commissioning to ensure that the product can be put into use quickly.
4. Provide user training to ensure that customers are familiar with the equipment operation and maintenance procedures.
5. Provide regular maintenance and fault repair services to effectively extend the service life of equipment.
6. Support product upgrades to ensure continuous improvement of equipment performance to meet market changes.
7. Provide technical consulting services and promptly answer questions that customers encounter during use.

After-sales service

1. Provide professional technical support and consulting services to ensure the normal operation of customer equipment.
2. Customers can submit after-sales applications through the service hotline or designated channels, and the response is timely and efficient.
3. The company is committed to continuously tracking service quality, continuously optimizing customer experience and ensuring customer satisfaction.
4. The after-sales service team will provide customers with professional technical support and solutions to ensure the normal operation and use effect of the product
5. If customers need to extend the warranty period or purchase additional services, they can contact our sales department. The cost will be determined according to specific needs.

Maintenance service

1. Provide professional maintenance and servicing for lifting equipment to ensure stable operation.
2. Develop personalized maintenance plans according to customer needs to guarantee the efficiency and safety of equipment.
3. We have an experienced technical team to offer timely and efficient on - site maintenance services.
4. Use advanced detection tools and technologies to quickly diagnose and repair equipment failures.
5. All maintenance services are well - documented with detailed records and reports to ensure transparency and traceability.
6. Provide regular equipment inspection and maintenance services to extend the service life of equipment and reduce failure rates.

Contact information

Common problem

Terms and Conditions

Technical Support

After-sales service

Maintenance service